PMP Certification: Project Stakeholder Management Terms (based on PMBOK® Guide, 6th Edition)


Project Stakeholder Management Terms

by Project Management Process Group

1. Identify Stakeholders


  • Salience Model. A stakeholder classification model for charting  stakeholders power, urgency, and legitimacy.
  • Stakeholder. An individual, group, or organization involved in or affected by project activities, such as project manager, sponsor, and customer.
  • Stakeholder Analysis. A three steps technique – identification, analysis, and classification – for documenting and prioritizing the project stakeholders and their expectations and requirements.
  • Stakeholder Classification Grid. A stakeholder classification model that plots stakeholders by their power/interest, power/influence, or influence/impact.
  • Stakeholder Register. A prioritized list of all of the project’s stakeholders and the pertinent information about them, such as their interest in the project, the power they have to influence the project, their expectations, and how their expectations will be managed.

pmp 2018 project stakeholder management terms pmbok guide 6th edition tipsographic

Project Stakeholder Management Terms

by Project Management Process Group

1. Identify Stakeholders


  • Salience Model. A stakeholder classification model for charting  stakeholders power, urgency, and legitimacy.
  • Stakeholder. An individual, group, or organization involved in or affected by project activities, such as project manager, sponsor, and customer.
  • Stakeholder Analysis. A three steps technique – identification, analysis, and classification – for documenting and prioritizing the project stakeholders and their expectations and requirements.
  • Stakeholder Classification Grid. A stakeholder classification model that plots stakeholders by their power/interest, power/influence, or influence/impact.
  • Stakeholder Register. A prioritized list of all of the project’s stakeholders and the pertinent information about them, such as their interest in the project, the power they have to influence the project, their expectations, and how their expectations will be managed.

2. Plan Stakeholder Engagement


  • project management professional certification 2018 rapid review free online preparation tipsographicStakeholder Engagement Assessment Matrix. A graphical tool that shows the level of engagement of individual stakeholders in the project – unaware, resistant, neutral, supportive, and leading.
  • Stakeholder Engagement Plan. A subsidiary of the project management plan that describes the processes, tools, and techniques to guide project manager and project team in proactively managing and influencing engagement and expectations of key stakeholders, to ensure that stakeholders are supportive of the project and its objectives, or at least do not oppose the project.

3. Manage Stakeholder Engagement


  • Communication Methods. A tool for recognizing how a project manager actually shares the information with the stakeholders – classified in interactive communication, push communication, or pull communication.
  • Interpersonal Skills. A range of soft skills that a project manager should combine to be able to build trust and to relate to others.
  • Issue Log. A document that lists and describes any open item that needs to be addressed and its status.

4. Monitor Stakeholder Engagement


  • Information Management Systems. A tool for managing, storing, and distributing project information in a standardized way, be it in hard copy form – more and more obsolete – or electronic form – e.g., email, websites, or project management software, the new standard for project communication.
  • Work Performance Data. The raw data about how the project is progressing related to the schedule; e.g., implementation of change requests, preventive actions taken, percent of work actually completed, and so on.
  • Work Performance Information. The processed work performance data, changed from raw data into reports that can be used to make project decisions; e.g., status of the deliverables, lessons learned, forecasted completion dates, and so on.

Click here for a detailed analysis of each project management process group and knowledge area.

SOURCES: Project Management Institute (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide). 6th ed. Newtown Square: Project Management Institute.

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