PMP Certification: Manage Stakeholder Engagement (based on PMBOK® Guide, 6th Edition)


  • WHAT Manage Stakeholder Engagement Is. Manage Stakeholder Engagement implies executing the stakeholder management plan to meet stakeholders needs, resolving their issues, and making sure they remain interested and active in the project.
  • WHY Manage Stakeholder Engagement Is Important. The Manage Stakeholder Engagement process ensures that stakeholders are happy with the project, properly involved, and have a voice on the project. As a matter of fact, a project manager capitalizes on stakeholders satisfaction to assure project success.
  • WHEN Manage Stakeholder Engagement Is Executed. A project manager seeks to capture, promote, and enforce stakeholder engagement and expectations throughout the life of the project, from very early until it is closed.
  • HOW Manage Stakeholder Engagement Operates.

pmp 2018 manage stakeholder engagement pmbok guide 6th edition tipsographic main

Manage Stakeholder Engagement 101

What Does Manage Stakeholder Engagement Involve and When Do You Perform It in a Project Life Cycle?


  • WHAT Manage Stakeholder Engagement Is. Manage Stakeholder Engagement implies executing the stakeholder management plan to meet stakeholders needs, resolving their issues, and making sure they remain interested and active in the project.
  • WHY Manage Stakeholder Engagement Is Important. The Manage Stakeholder Engagement process ensures that stakeholders are happy with the project, properly involved, and have a voice on the project. As a matter of fact, a project manager capitalizes on stakeholders satisfaction to assure project success.
  • WHEN Manage Stakeholder Engagement Is Executed. A project manager seeks to capture, promote, and enforce stakeholder engagement and expectations throughout the life of the project, from very early until it is closed.
  • HOW Manage Stakeholder Engagement Operates.
InputsTools and techniquesOutputs
  1. Project management plan
    • Communications management plan
    • Risk management plan
    • Stakeholder engagement plan
    • Change management plan
  2. Project documents
    • Change log
    • Issue log
    • Lessons learned register
    • Stakeholder register
  3. Enterprise environmental factors
  4. Organizational process assets
  1. Expert judgment
  2. Communication skills
    • Feedback
  3. Interpersonal and team skills
    • Conflict management
    • Cultural awareness
    • Negotiation
    • Observation/conversation
    • Political awareness
  4. Ground rules
  5. Meetings
  1. Change requests
  2. Project management plan updates
    • Communications management plan
    • Stakeholder engagement plan
  3. Project documents updates
    • Change log
    • Issue log
    • Lessons learned register
    • Stakeholder register

Source: PMBOK® Guide, 6th ed., Chapter 13, section 13.3, p. 523.

Manage Stakeholder Engagement Key Terms

What Are the Key Terms to Fully Understand the Process of Managing Stakeholders?


  • Communication Methods. A tool for recognizing how a project manager actually shares the information with the stakeholders – classified in interactive communication, push communication, or pull communication.
  • Interpersonal Skills. A range of soft skills that a project manager should combine to be able to build trust and to relate to others.
  • Issue Log. A document that lists and describes any open item that needs to be addressed and its status.

Manage Stakeholder Engagement Tips

pmp 2018 101 free online preparation tipsographic

What Are the Best Tips to Answer Correctly the PMP Cerification Exam Questions on Manage Stakeholder Engagement Process?


  • Proactive Stakeholder Concern Management. A proactive project manager avoids situations escalating to the point of becoming issues and, in case of higher probability/impact risk events, uses an issue log to minimize the adverse impact of those situations that do end up as issues.
  • Proactive Stakeholder Engagement Management. A proactive project manager continuously engages stakeholders in an appropriate manner to get their support for the project and ensures that can understand and meet their expectations.
  • Push Vs. Pull Forms of Communication. In push communication, information is sent from a sender to a recipient. In pull communication, receivers need to collect the information by themselves.

Click here for a detailed analysis of each project management process group and knowledge area.

SOURCES: Project Management Institute (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide). 6th ed. Newtown Square: Project Management Institute. Project Management Institute (2016)

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