Leaders aiming to develop their leadership skills should consider improving their emotional quotient—EQ.
Time and again, research has shown that high EQ can work wonders in the workplace in virtually any field, included conflict management.
Leaders do everything to prevent conflicts within their team. If conflicts arise, they are careful to resolve them using constructive methods from which all sides can learn from the experience. Both parties need to feel that they have been heard and not antagonized. Managers must establish an environment where team members can work with utmost trust to foster cooperation.
The infographic below, created by Norwich University’s Online Master of Science in Leadership program, shows how to achieve incredible results in conflict resolution taking advantage of a high EQ.
Published by: graduate.norwich.edu