The robot are coming for your job, but they can’t tell if you are upset with your boss or bursting with joy for a promotion. They can’t get in your shoes, either. Not yet.
Humans have a big, fat advantage over bots.
We are able to relate to others, to understand what they are going through. We are after all emotion…
As 71% of top managers find emotional intelligence (EI) more important for business than IQ, working on your people skills can be your smart move to get hired in a new company, cope better with work stress, or become more productive. (Freedman, 2014)
At the 2018 Consumer Electronics Show (CES)—the world’s largest tech exhibition, held in Las Vegas—so-called “emotional” robots like Honda’s 3E-A18, Blue Frog Robotics’ Buddy, and Omron Automation’s Forpheus shown attempts to become more human-like by acquiring “emotional intelligence” and empathy. One CES exhibitor offered a promise of going further than the current devices by developing an “emotion chip” which can allow robots to process emotions in a manner similar to humans.
Developing emotional intelligence in robots is a long haul, though, melding the use of computer “vision” to interpret objects and people and creating software that can respond accordingly. Employees, from lower ranks to C-suits, need to be adaptable, responsive, and emotional intelligent. Now.
The graphic below shows how to develop your emotional advantages on bots.